Freight brokers and shippers track damage claims and carrier disputes in spreadsheets and lose money on denied or expired claims

Operators in freight brokerage and small-shipper logistics file cargo damage and loss claims against carriers manually, tracking deadlines, OS&D paperwork, BOL evidence, and carrier responses in spreadsheets and email. Claims expire, evidence is incomplete, and denials go unappealed, so recoverable money is left on the table. The HN discussion around Amazon entering freight brokerage surfaced how thin broker margins are and how much manual coordination and dispute work brokers eat. A purpose-built freight-claims workflow that captures evidence, enforces the 9-month filing window, drafts the claim packet, and tracks carrier responses targets a problem the big TMS vendors treat as an afterthought.