Shippers and couriers run last-mile and courier coordination on broken tooling with no clean way to handle exceptions and proof of delivery

Operators describe last-mile and courier coordination as fundamentally broken, handling pickups, exceptions, failed deliveries, and proof of delivery across mismatched carrier systems and manual workarounds. The long-running HN thread literally titled a plea to fix shipping and couriers collected over a hundred comments of operators detailing the same fragmented exception-handling pain that still persists. A focused ops tool that centralizes courier exception handling, captures structured proof of delivery, and routes failed-delivery resolution gives small shippers and regional couriers the coordination layer the big carriers never built for them.