Specialty clinics burn staff hours manually chasing primary care offices for the missing documents a referral needs before the patient can be scheduled

When a specialist receives a referral, front-desk staff manually read the referral, figure out what records and authorizations are missing, then phone and fax the referring primary care office over and over to collect the missing pieces before the patient can even be booked. This back-and-forth coordination loop is slow, drops patients who fall through the cracks, and ties up staff who are already overworked. The pain is an agent that ingests an inbound referral, detects exactly what is missing, and runs the outbound coordination with the referring office automatically so the patient gets scheduled faster.